Government digital contact center technology for more empathetic service – Deloitte

Change management might not be in your procurement job description, but it should be. In this Quick Takes on Smart Consulting Sourcing episode, Hélène Lafitte explains why procurement professionals play a critical role in setting consulting projects up for success. From spotting misalignment early to designing collaboration into the process, Hélène shows how procurement can act as a catalyst for change even before the consultants are hired.

Tune in to discover how change fluency can make you a smarter, more strategic sourcing leader. Don’t miss this one!

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A consulting agreement might not be flashy — but it’s one of the most critical tools in your consulting procurement arsenal. In this episode of Quick Takes on Smart Consulting Sourcing, Hélène Lafitte, CEO of Consulting Quest, breaks down the seven must-have elements every procurement pro should scrutinize before signing a consulting contract.

From scope clarity and payment terms to IP rights and termination clauses, she highlights how a well-crafted agreement sets the stage for project success — and protects your organization from costly surprises.

Don’t miss this power-packed episode because smarter contracts mean smarter sourcing. Tune in now!

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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In this thought-provoking episode of Smart Consulting Sourcing, Helene Lafitte unpacks a question that every organization faces but few answer strategically: should you handle a consulting project in-house or bring in external experts?

With humor, clarity, and a practical five-pillar framework, Helene guides you through the complexities of the make-or-buy decision—looking beyond cost to consider capability, strategic value, and long-term impact.

If you’re tired of defaulting to habit and ready to treat consulting as a true strategic lever, this episode is a must-listen. Don’t miss it—your next big project might just depend on it.

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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Should you invest in an internal consulting team? In this episode of Quick Takes with Smart Consulting Sourcing, Hélène Lafitte, CEO of Consulting Quest, breaks down the strategic considerations behind this crucial decision. From analyzing consulting spend to defining a clear team mandate, she explains why internal consulting is about more than just cutting costs; it's about driving long-term efficiency, retaining knowledge, and optimizing ROI.

Discover when to build in-house expertise, when to rely on external consultants, and how to ensure your internal team aligns with broader business goals. Don’t miss this quick but insightful episode to smarter consulting decisions!

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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Companies spend billions on external consultants, but is there a better way? In this episode of Smart Consulting Sourcing, Hélène Lafitte, CEO of Consulting Quest, explores the growing trend of Internal Consulting Groups and how they can serve as a powerful strategic asset. Far from being just a cost-cutting measure, internal consulting helps organizations retain knowledge, develop future leaders, and optimize consulting spend without sacrificing expertise.

Discover how leading companies like Siemens and BASF have leveraged internal teams to drive transformation and why striking the right balance between internal and external consultants is key. Don’t miss this insightful episode—tune in now and rethink how your organization approaches consulting!

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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Change management is crucial in any procurement transformation, but when it comes to consulting, it takes on a whole new level of complexity. In this episode of QuickTakes with Smart Consulting Sourcing, Hélène Lafitte, CEO of Consulting Quest, explores why change management in consulting procurement is fundamentally different. From the intangibility of consulting services to the high-level stakeholder sensitivities, she unpacks the unique challenges and shares key strategies to ensure success.

If you want to drive real impact in consulting procurement, understanding these nuances is essential. Tune in now for expert insights that will help you navigate change with confidence!

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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Digitalizing consulting procurement offers immense potential—efficiency, transparency, and smarter decision-making. But without the right approach, organizations can fall into common traps that hinder progress.

In this episode of Smart Consulting Sourcing, Hélène Lafitte, CEO of Consulting Quest, breaks down the five biggest pitfalls companies face when implementing digital procurement solutions. From mistaking tools for the solution to ignoring stakeholder buy-in and overcomplicating the process, she shares actionable strategies to ensure a smooth and successful transformation.

Don’t let digitalization become a roadblock instead of an enabler. Tune in now to discover how to avoid these pitfalls and unlock the full potential of your consulting procurement!

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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In today’s fast-paced digital world, effective collaboration between procurement and business lines is no longer a luxury—it’s a necessity. In this episode of Quick Takes with Smart Consulting Sourcing, Hélène Lafitte, CEO of Consulting Quest, unpacks how organizations can break down silos and foster seamless collaboration. From understanding each other’s priorities to leveraging digital tools for transparency, she shares actionable strategies to build trust and co-create processes that drive impact.

Don’t miss this insightful video on how to align procurement and business teams for smarter consulting decisions. Tune in now and start transforming your approach to collaboration!

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If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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In an era where digital transformation is reshaping industries, consulting procurement cannot be left behind. Join us for this eye-opening and exclusive webinar, "The Roadmap to Digitalising Consulting Procurement – Key Insights and Pitfalls to Avoid," and discover why traditional approaches no longer suffice and how to embrace a tailored digital strategy.

What to Expect in this Webinar:
Insights: Learn why consulting procurement requires specialized digital tools rather than generic solutions, and how this can significantly enhance efficiency and outcomes.
Strategy: Uncover the most common challenges and objections to digitalising consulting procurement—and how to address them effectively.
Action: Walk away with actionable steps to achieve 20-30% cost savings on consulting projects without compromising quality.

Click that play button now to get started!

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OUR VIDEOS - PLAYLIST
👉 Webinars: https://bit.ly/3AUvnTA
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👉 Buying Consulting: https://bit.ly/3LaFQPQ
👉 Managing the Consulting Category: https://bit.ly/3La0JKE

If you are a professional in consulting and are looking to level up and learn more about the industry, visit the Consulting Quest website at: https://consultingquest.com

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