Hailing from the Mediterranean region, I love to chat. But I have never been sold on chatbots until now. However, I do like the way chatbots start with the basics and work their way up. Thanks to AI and machine learning, they are now achieving a decent performance. Although an attempt at sustaining a proper conversation with a bot might still leave you frustrated, when you are looking for answers or guidance, they do a much better job than phone switchboards.
From customer experience to process optimization or security and compliance, AI is changing the face of banking as we know it. Indeed 86% of banking executives consider that AI will be critically important to their business in the next two years.
In this issue of This Week in Consulting, we explore how AI will impact financial services with a specific focus on banking. What the key trends are, which areas will be impacted the most and what regulators have in store.
Enjoy the read. Feel free to comment. Would love to hear your views.
Chairman Consulting Quest
This week’s must read
In This Week’s Must Read we present this insight piece dealing with AI-enabled services that are transforming the banking sector but not without a cost. Read here.
This week’s media
This week’s consulting news selection
Deloitte, in partnership with Salesforce, has jointly launched a unique program, called The Digital Career Compass. This nationwide talent development program aims to provide a diverse cross-section of the community, including Indigenous Australians, women returning to the workforce, and retired athletes, with the training and technical skills to kick-start a career in technology.|
Laurent is the Chairman and Co-founder of Consulting Quest. Focused on greater value creation, and being thoroughly familiar with Consulting, Laurent has sourced and sold millions of dollars worth of Consulting over the course of his career. Prior to joining Consulting Quest, Laurent was Executive Vice President Oil and Gas at Solvay and Senior Partner Transformation at Oliver Wyman.