Editorial
Electronic Visa Authorisation systems! Cloud-based passports! Secure credentials on mobile phones! Digital identities! Welcome to the digital-era of passport-less overseas travel. Over the past few years, disruption has become the name of the game in the travel sector. While two years of lockdown may have thrust forced confinement upon people, 2022 witnessed the rebound of passionate travellers with a vengeance.
The demands of the modern traveller are a far cry from those of traditional travellers. In response, travel companies have become extremely innovative and creative in designing their offerings to cater to new-age travellers, rewarding them with new experiences, better service, and seamless operations.
Against this backdrop, in this edition of “This Week in Consulting,” we explore how evolving consumer behaviours and digital innovations are shaping the future of the travel industry. We delve into how travel companies are adopting agile models and AI to stay competitive, how AI is transforming the way people travel, and how an emphasis on sustainability has compelled corporate sectors to develop Sustainable Business Travel Policies.
So, wanderlusters, as you plan your next adventure, remember that the travel landscape is changing rapidly, driven by digital innovations and a commitment to sustainability. Dive into these latest trends, get to know today’s travellers more closely, and discover what they truly want. Enjoy your read, and don’t forget to share your thoughts and keep the conversation going.
Laurent THOMAS
Chairman Consulting Quest
This week’s must read
In this edition of This Week in Consulting, we explore how evolving consumer behaviours and digital innovations are shaping the future of the travel industry.
In this article by KesselRun Consulting, sustainability in travel is emphasized. They help businesses create eco-friendly travel policies by setting clear goals, educating employees, and optimizing booking processes, despite challenges in obtaining accurate emission data from airlines, hotels, and car rentals.
This week’s media
In this video by Accenture, explore how travel industry demands are shifting post-pandemic. Experts discuss rewarding customers with new experiences, better service, and seamless operations, featuring insights from IHG, Accenture, and Air France-KLM leaders.
Thought Leadership
Boston Consulting Group’s article reveals that the travel industry’s future is shaped by evolving consumer behaviors and digital innovations. Leading companies excel through aligned leadership, people advantage, agile models, and AI. Incumbents must adopt these traits to stay competitive.
EY’s guide outlines business travel obligations in Europe, stressing compliance with legal requirements and digitization. EY offers workforce mobility services to minimize delays, focusing on employee satisfaction and efficient, compliant travel through the right technology and processes.
Thales Group explores how digital transformation—like electronic visas, cloud-based passports, and mobile credentials—is revolutionizing travel by enhancing security, streamlining processes, and eliminating physical documents, while addressing key concerns of security, privacy, and global governance.
McKinsey’s article outlines the travel industry’s recovery post-pandemic, driven by increased interest from younger travellers and a rise in both domestic and international trips. AI is reshaping travel planning, while the sector faces challenges in mass tourism and sustainability.
This week’s consulting news selection
Riveron, a business advisory firm backed by Kohlberg & Company, has announced its acquisition of Yantra, a technology and advisory services provider with a broad range of expertise to address the pressing needs of technology-enabled CFOs.|
Arcwide, the BearingPoint-IFS joint venture, acquires Enterprise Consulting Inc., expanding its IFS Cloud services in North America with enhanced capabilities and experience.|
Entec Si has reinforced its specialist team with the addition of Victoria Brownsell as its latest business transformation consultant. Victoria will support the delivery of a host of new business wins across local government, higher education and the third sector.|
Long-standing provider of audit, tax and advisory services in the Darwin market, Merit Partners, has joined PKF in Australia to access the rich resources of the network of firms, nationally and globally, providing added value for clients and staff.|
Laurent is the Chairman and Co-founder of Consulting Quest. Focused on greater value creation, and being thoroughly familiar with Consulting, Laurent has sourced and sold millions of dollars worth of Consulting over the course of his career. Prior to joining Consulting Quest, Laurent was Executive Vice President Oil and Gas at Solvay and Senior Partner Transformation at Oliver Wyman.
